Customer Solutions Specialist
Location: Bunzl Cleaning and Hygiene Supplies - Birmingham
Working Schedule: Monday–Friday 37.5 hours
Salary: £25,000 + £10,000 Bonus
Bunzl Cleaning & Hygiene Supplies is the UK’s leading supplier of janitorial, cleaning, and
hygiene products. As part of the Bunzl plc, we are one of the fastest-growing international
distribution and outsourcing groups, we’re able to provide our customers with the most
cost-effective and competitively priced solutions for their cleaning and hygiene needs, in
addition to the very best in customer service and market leading sustainable solutions.
The Benefits:
• 28 days holiday (including bank holidays)- with an option of buying up to 5 days extra per
year
• Company sick pay
• Bunzl Save as you Earn Sharesave Scheme
• Free Life Assurance
• Enhanced Maternity and Paternity pay
• Quarterly and annual bonus schemes
• Comprehensive Learning and Development package
• Career development and advancement opportunities
• Bunzl Personal Pension Plan
• Employee Assistance Programme
• Complete range of personal benefits including discounted Gym membership, High Street
discounts, Theme Park discounts, Cycle to work scheme, Cinema discounts etc.
• Long Service Award Scheme
• One day’s paid time off per annum to undertake voluntary work
The Role
To grow or reestablish business trade with our smaller value customers by providing
suitable solutions fit for their business’s needs and build long lasting relationships to retain
their business ongoingly.
Key Responsibilities:
• Calling outbound
• Upselling our internal range of our exclusive products and services.
• Manage & build strong customer relationships while personalising your approach
based on the customer’s specific business needs.
• Analyse customer accounts and provide accurate information.
• Maintain accurate/detailed records of customer interactions via our CRM system.
• Provide a knowledgeable, positive customer experience.
• Ensure your customer orders are dealt with correctly and efficiently.
• Work as part of a sales and support team, sharing ideas, knowledge and resources.
Your skills and attributes:
• Excellent customer service skills
• Preferably a background in targeted sales and/or outbound calling (1 years’
experience)
• Proficient user of Microsoft Office (Word, Excel, Outlook)
• Excellent written, numerical, and verbal communication skills
• Self-motivated/upbeat individual with the drive to exceed expectations
• Computer literate and able to pick up inhouse CRM Systems
Bunzl supports the principle of Equality and Diversity in employment wholeheartedly
and opposes all forms of unlawful or unfair discrimination on the grounds of age,
disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race,
religion or belief and marriage and civil partnerships. We believe that it is in the
company’s best interests and those of all who work in it, to ensure that the human
resources, talents and skills available throughout the community are considered when
employment opportunities arise. If you have a disability or special need that requires
support or adjustments to working or interview arrangements, please let us know