Sales Office Manager
Location: Wednesbury
Working Schedule: Monday – Friday 40 hours No Weekends.
Salary: £35,000 + Bonus
We are a newly formed business from the merging of two existing businesses named Guardsman and National Safety Supplies (NSS), both being some of the most respected and successful distributors of Personal Protective Equipment (PPE) in the UK. NSS, in 2001 and Guardsman in 2014 were bought by Bunzl, a prominent FTSE 100 company with a global turnover exceeding £11 billion (in 2023). This brought a huge boost to the resources and product ranges available to us and our customers. This opportunity also gave us the ability to grow, develop and have the ability to service large-scale blue-clip clients with confidence.
Located in the heart of the West Midlands with a spacious 75,000ft2 National Distribution Centre, we are perfectly positioned to serve businesses across the entire country. We are proud of our joint history and the amount of experience we have access to, both across our internal and external staff networks. This has always been a core strength of ours and one of the main reasons why we have enjoyed year-on-year success.
Our customers have always been at the heart of everything we do as we continue to move forward and develop new ways to ensure you remain compliant and help to keep your staff safe each and every day.
The Benefits
• 28 days holiday (including bank holidays), with an option of buying up to 5 days extra per year
• Company sick pay
• Bunzl Save as you Earn Sharesave Scheme
• Enhanced Maternity and Paternity pay
• Comprehensive Learning and Development
• Bunzl Personal Pension Plan
• Personal benefits for Theme park discounts, Cycle to work scheme, Cinema discounts etc.
The Role
Responsible for the day-to-day management of the Customer Sales Team, controlling and developing branch-based sales and margin in line with Company standards of performance
Key Responsibilities
Develop and implement sales plan that is focused upon retaining and expanding business levels with existing customers and gaining new customers
Ensure targets are clearly understood by the team and met on a consistent basis.
Develop and maintain a close working relationship with the Field Sales team
Ensure that customer orders are processed accurately
Provides support, development and coaching for subordinate team members.
Demonstrates an ability to delegate and recognises and demonstrates the importance of giving time to others.
Collaborates with peers and appropriate internal stakeholders, particularly in order to resolve and minimise customer queries and complaints. Seeks out the input of others where needed.
Accepts challenging and stretching goals for self and the team and constantly reviews and monitors progress against the agreed targets.
Takes responsibility for developing own ability and ensures the team benefit from relevant and exiting capability initiatives.
Nurtures good customer relationships and capitalises on commercial opportunities
Ensure speedy and effective resolution to customer queries
Your skills
Telephone/ Customer facing experience Outbound sales experience
Experience managing a team of staff
Experience in training/mentoring new members of staff Experience dealing with a carrier network
If you’re ready to work in a team environment alongside talented people who take pride in delivering great results, apply today!
Bunzl supports the principle of Equality and Diversity in employment wholeheartedly and opposes all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.
